Returns + Exchanges

 

Return Policy

We pride ourselves on our quality and want to ensure you are fully in love with your purchase! Unwashed, unworn, or defective merchandise with original tags attached can be returned within 14 days of the original shipping date. Returns will be refunded to the original form of payment. After 14 days returns will only be refunded in the form of an exchange or online credit.

We do love sending mail, however when it comes to returns the customer will be responsible for the shippings back to alola. Original shipping costs will not be refunded. 

Buyer will be responsible for shipping back of non-returnable items sent to alola. 

 

Exchanges

Even exchanges: Online shopping can be tricky! We will glady swap colors, however a new shipping cost will apply.

Uneven exchanges: If you would like to exchange merchandise for a different item new shipping fees will apply. 

 

Returning Merchandise

Follow the directions on the back of the packing slip to return merchandise for credit or exchange. Send it with love! - pack all returns/exchanges securely. We also recommend tracking your return to ensure it ends up back in our hands. 

Please allow 7-14 days for us to process all exchanges and returns. 

Send all returns to: 

 

alola

157 Kupuohi Street, Unit J4

Lahaina Maui Hawaii, 96761